Returns & Exchanges Policy

Returns, Exchanges & Our 60-Night Guarantee

At CoolYourSweats, we want you to sleep better, feel better, and shop with confidence. That’s why we offer clear and fair return and exchange policies, including our signature Wear It and Love It 60-Night Guarantee.

Please note: This guarantee applies exclusively to CoolYourSweats-branded apparel, including nightgowns, pyjama sets, tank tops, shorts, and future CoolYourSweats-branded products. Products from third-party brands carried in our store are subject to their own return policies, as noted on each product page.

Please review the policy that applies to your country of residence.

Exchanges — CoolYourSweats

Canada

If you ordered the wrong size, we’re happy to help with an exchange.

Orders Over $100 CAD

Contact us within 7 days of receiving your order, and we’ll exchange your item free of charge.

  • We’ll email you a prepaid return shipping label.
  • Simply reuse the original mailer and place the new label over the old one.
  • Your replacement size will be shipped as soon as we receive your return.

Orders Under $100 CAD

Size exchanges are available with a one-time flat $15 CAD shipping and handling fee.

Returns under our 60-Night Guarantee remain free within Canada.

United Kingdom & USA

If you need a different size:

  • You are responsible for the cost of shipping the original item back to us.
  • Once we receive your return, CoolYourSweats will cover the cost of shipping the replacement size to you.

This policy applies to size exchanges only.

All Other Countries

For customers outside Canada, the United Kingdom, and the USA:

  • You are responsible for return shipping costs when sending the original item back to us.
  • For size exchanges, CoolYourSweats will cover the cost of shipping the replacement item to you.

Wear It and Love It — Our 60-Night Guarantee

We know how difficult it can be to invest in sleepwear without knowing whether it will truly work for you — especially when night sweats are involved. That’s why we stand behind our CoolYourSweats products with our 60-Night Guarantee.

During your trial period, we encourage you to:

  • Sleep in it
  • Lounge in it
  • Wash it as many times as needed
  • Really live in it

Give your sleepwear a proper try so you can decide whether it’s right for you.

60-Night Guarantee — Canada

If, after up to 60 nights, you’re not convinced your CoolYourSweats sleepwear is right for you:

  1. Email service@coolyoursweats.com.
  2. We’ll send you a prepaid return shipping label.
  3. Send your item back to us using the provided label.
  4. Once we receive your return, we’ll issue a full refund.

60-Night Guarantee — United Kingdom & USA

If you decide your CoolYourSweats sleepwear isn’t right for you within the 60-night trial period:

  • You are responsible for return shipping costs.
  • Once we receive your return, we will issue a full refund for the product.

60-Night Guarantee — All Other Countries

For customers outside Canada:

  • You are responsible for return shipping costs.
  • Once your returned item is received and approved, we will issue a refund for the product.

Still Not Convinced Our Sleepwear Is Right for Your Night Sweats?

If you’re still unsure after a few weeks, try going back to your old sleepwear for a night or two. Then switch back to your CoolYourSweats garment.

Many customers find that this comparison helps them notice the difference in comfort, dryness, and overall sleep quality.

The Fine Print — But Important

Ordering Multiple Sizes

If you order multiple sizes to determine the best fit, we kindly ask that once you’ve chosen the right size, you promptly return the unused item in unworn condition.

As a small, independent company, this helps us continue offering generous guarantees and flexible exchange options. Thank you for your understanding and support.

When We Cannot Accept a Return

We cannot issue a refund if the sleepwear has been damaged beyond normal wear.

Examples include, but are not limited to:

  • Bleach stains or bleach damage
  • Tears or holes
  • Alterations
  • Embroidery
  • Dyeing
  • Excessive shrinkage caused by hot washing or drying

Please follow the care instructions provided with your garment. Important: Hot dryers can cause shrinkage.

How to Start a Return or Exchange

To begin a return or size exchange, email us at service@coolyoursweats.com, and our team will guide you through the next steps.

We’re here to help you take back the night — comfortably.